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Throughout the day, members of Barista’s senior leadership team actively participated in end-to-end café operations serving freshly brewed coffee, preparing food items, managing walk-in orders, and personally packing online and delivery orders. Adding a thoughtful personal touch, online delivery orders carried a special message stating that the coffee and food had been prepared and packed by Barista’s leadership team itself.
Delighted on the occasion, Mr. Rajat Agrawal, CEO, Barista Coffee, said “We are happy to once again stand on the other side of the table and connect with our customers in a more meaningful way. Our cafés are the heart of our business, and our frontline teams are the backbone of our success. By stepping into their roles, we are able to understand their concerns and feedback directly with regard to operations and products. We deeply respect the incredible work our Barista teams do every day, and this initiative also allows us to stay closely connected with our guests and their expectations.”
The initiative was warmly embraced by customers and delivery partners alike, who appreciated the opportunity to engage directly with Barista’s leadership and witness the brand’s people-first approach in action.
Incepted in 2000 under the name Barista Coffee Company Limited, the brand was established with the aim of providing a truly international coffee experience in a warm, friendly, and welcoming environment. One of India’s leading chains of espresso bars and cafés, Barista continues to deliver an international café and coffee culture experience. Barista Coffee Company Limited currently operates outlets across India and Sri Lanka.
